Slots / Mobile
bat360 is clear about what data we collect from you, why we collect it, and how it stays protected while your account is active. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the information needed to verify your identity, process transactions and keep your session secure. This includes your registration details (name, email address, contact number), device and browser information recorded at login, and transaction records linked to wallet activity — including payments made through bKash, Nagad or Rocket. We do not collect payment credentials such as PINs or OTPs; those remain between you and your chosen mobile wallet provider. We use the data we hold to maintain your account, handle support requests and keep our platform operating correctly for eligible regions. Where local law in Bangladesh requires us to retain certain records for a defined period, we follow that requirement. Beyond legal obligations, we do not share your personal information with third parties for marketing without your explicit consent. You can review the data linked to your account at any time by contacting us through the published support routes listed in this policy. Access to features and services on this platform depends on your local law and the eligible regions in which we operate.
Transaction records for bKash deposits are retained as part of your account history. We store reference data only — your bKash PIN and OTP are never passed through or stored on our platform.
Nagad wallet activity linked to your account is logged as a transaction reference. We do not access your Nagad account directly; the wallet authorisation happens on Nagad's own interface.
Rocket transfers recorded against your account are stored as reference entries in your transaction log. The same privacy boundary applies — credential data stays with the Rocket service.
This policy covers data collected and processed through bat360's website and account system. It does not extend to third-party services — including mobile wallet providers such as bKash, Nagad and Rocket — who operate under their own separate privacy terms. Understanding what falls inside and outside our policy helps you know exactly where your data sits and who is responsible for it.
Data gathered when you log in, update your profile or request a password reset falls fully under this policy. We control and are responsible for how that information is stored and used within our account system.
Payment reference data generated when you deposit or withdraw through bKash, Nagad or Rocket is covered here as far as the record on our side is concerned. The wallet provider's own handling of that transaction sits outside our scope.
Browsing behaviour on our platform — such as which game lobby sections you visit or how long a session lasts — is collected in aggregate to improve the site. Individual session logs tied to your account are covered by this policy.
Links to external services, game studio interfaces (Bigtime Gaming, Microgaming, CQ9, PlayStar) and payment provider apps are governed by those parties' own policies. We are not responsible for data practices on pages or apps outside our domain.
You have real, practical options when it comes to the data bat360 holds about you. You can request a summary of the personal information linked to your account — including contact details, login history and transaction references — by reaching out through our published support chat. If any stored detail is incorrect, such as a phone number or email address, you can update it directly in your account settings page; the fields shown there reflect what we currently hold. For records you cannot edit yourself, a correction request submitted through support will be reviewed and actioned on our end. You also have the right to ask questions about how a specific piece of data is being used, and we will give you a direct answer rather than a policy citation. Note that some records — particularly those linked to bKash, Nagad or Rocket transaction references — may need to be retained for the period required by applicable local law before they can be removed.
Contact support to request a summary of the personal data we hold on your account. We will confirm the categories of information stored and the purpose each serves.
Open your account settings to update your email, contact number or profile fields directly. Changes take effect immediately and are reflected in your active session.
If you want to understand why a specific data point is collected or how long it is kept, send the question through our support chat. We respond with a specific answer, not a generic policy link.
For removal or restriction requests that go beyond self-service account edits, contact us via the published support route. We will confirm what is possible under applicable local law and eligible region rules.
If this policy raises a question you cannot resolve through your account settings, the routes below connect you directly to the team that handles data and privacy matters. Use the channel that suits how you are accessing the platform right now — phone browser, desktop or the support chat embedded in the lobby.
The chat widget visible in your logged-in account is the quickest route for privacy questions. Open it from any page in the lobby and describe your data request — the team will route it to the right place.
For written requests — such as a formal data summary or a correction request — use the email address published in the Contact section of the site. Written requests give you a traceable record of what was asked and when.
The Help section in your account menu lists the published support routes and links directly to the fields you can update yourself. Check there first before sending a request — many common data edits do not need a support ticket.
bat360 approaches data handling as a direct part of account service, not a side process. The way we store, access and eventually remove your data follows the requirements set by applicable law and the practical needs of keeping your account functional and secure.
We use cookies to keep your session active and to remember your account state between visits. You can review and adjust cookie settings through your browser. Disabling functional cookies may affect how the lobby loads on your device.
Login credentials are stored in encrypted form. We do not store your bKash, Nagad or Rocket wallet PINs at any point. If you suspect your account access has been compromised, use the account recovery path shown on the login screen.
We keep account and transaction records for as long as required by applicable local law in Bangladesh and for as long as your account is active. When retention obligations end, data is removed or anonymised according to our internal process.
When this policy changes in a material way, we post a notice on the site and update the date shown at the top of this page. Continued use of your account after a posted change means you have acknowledged the updated terms.
These questions cover the most common points our account holders raise about data, privacy and their rights under this policy. If your question is not listed here, reach out through the support chat or email route shown in this policy.
We collect your registration details — name, email address and contact number — along with device and browser data recorded at login. Transaction references linked to bKash, Nagad or Rocket activity are also stored as part of your account record. We do not collect wallet PINs or OTPs.
Yes. Contact us through the live support chat or the published email address to request a summary of your stored data. We will confirm the categories held and explain the purpose each serves. The request process does not require you to close your account.
Open your account settings page — the editable fields shown there reflect what we currently hold. Update your email or contact number directly. For records you cannot edit yourself, submit a correction request through support and we will handle it from our side.
We do not share your personal information with third parties for marketing without your explicit consent. Game studio interfaces (Bigtime Gaming, Microgaming, CQ9, PlayStar) and payment providers operate under their own privacy terms and are not extensions of this policy.
We retain records for as long as required by applicable local law in Bangladesh and for the duration your account is active. Once retention obligations are met, data is removed or anonymised. bKash, Nagad and Rocket transaction references may have specific retention periods under local financial regulation.
Your account data is retained for the period required by local law after your last active session. After that period, data is removed or anonymised according to our retention process. Contact support to ask about the current retention schedule that applies to your account.