Slots / Mobile
bat360 operates under a defined legal framework — these terms set out what governs your account, what rights you hold and how we handle disputes or data. Access to our platform depends on your local law and eligible regions, so read this before you open or continue using an account.
Our legal framework covers the relationship between you and bat360 from the moment you register an account through every session, transaction and support interaction that follows. The terms we publish are not static — they may be updated when regulatory conditions, payment-provider requirements or platform policies change, and the version dated on this page is the one currently in effect. You are responsible for reading the current version before continuing to use the platform. Where payment methods such as bKash, Nagad or Rocket are involved in account transactions, those transactions are also governed by the respective provider's own terms alongside ours. We do not override mobile wallet rules; we work within them. Any conflict between our terms and a payment provider's terms is resolved in favour of the more restrictive condition — whichever limits the transaction more is the rule that applies. Access to bat360 and the enforceability of these terms depend on the laws of your jurisdiction and whether your region is eligible. We do not make a legal determination on your behalf. If you are uncertain whether using this platform is lawful in your location, consult a qualified local adviser before proceeding. Nothing in these terms constitutes legal advice.
Not every part of your interaction with bat360 falls under identical rules. This section clarifies where our terms apply directly, where they interact with third-party conditions, and where they do not reach.
All activity tied to your registered bat360 account — login, session management, password resets and account-level communications — falls within this policy. The terms here govern how we manage your account data and what you can request from us.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered by both our terms and the wallet provider's rules. We record transaction references on your account; the wallet provider controls the transfer mechanics on their side.
Game content supplied by studios in our lobby — including titles from Bigtime Gaming, Microgaming, CQ9 and PlayStar — is subject to those studios' own content licences. Our terms govern access to the lobby, not the internal rules of each game title.
Links to external sites, third-party verification services or external payment portals are not covered by our policy once you leave our domain. We are not liable for the terms, data practices or availability of any service we do not directly operate.
You hold several practical rights under the terms we publish, and we have built account and support routes to help you exercise them without needing to navigate complex processes. Your transaction history — including bKash, Nagad or Rocket deposits and withdrawals — is visible in the account wallet section when you are signed in. If a record appears incorrect, you can raise a correction request through our support channel and we will review it against the transaction reference on file. You may also request a summary of the account data we hold on you; submit that request through the support route and we will respond via the same channel. If you believe our terms have been applied incorrectly to your account — for example, an action taken that you did not authorise — you have the right to raise a formal question. We do not dismiss queries without a documented response. All communication on policy matters is handled in writing so there is a clear record on both sides.
Sign into your account and open the wallet or transaction history section. Every completed transaction — including mobile wallet entries — is listed there with a reference you can quote if you need to raise a query.
If any registered detail is wrong — name, contact number, linked wallet — go to account settings and follow the update fields shown. For changes that require verification, the account page will indicate the steps needed.
Send your question through the published support route with your account reference included. We respond in writing so the exchange is documented and traceable for both parties.
If you need assistance understanding how a specific term applies to your account, contact the support channel directly. Include the relevant policy section if you can — it helps us respond with the right context faster.
Policy questions deserve a clear answer, not a generic form response. These are the routes we publish for reaching us — use the one that matches how you are already communicating with the platform.
Open the chat icon from any page while signed into your account. This is the fastest route for policy clarifications tied to a specific transaction or account action. Keep your account reference ready when you start the chat.
For formal policy requests — data summaries, correction requests, or written disputes — send your query to the published support email address. Include your registered account details and the policy section you are referencing.
The help section within your signed-in account area covers common policy questions with step-by-step guidance. Check there first before opening a live contact — many account and transaction questions are answered without needing to wait.
We are transparent about the data we collect and how it is used — not because it is required, but because you should know what runs in the background when you use this platform.
We collect account registration data, transaction records and session information to operate your account and comply with applicable requirements. We do not sell personal data to third parties. Retention periods follow the conditions set in our published privacy terms, which you can request a copy of through support.
Our site uses cookies to keep you signed in across sessions and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling all cookies may affect account login and session continuity on mobile and desktop alike.
Password management, session timeouts and account-level authentication are handled through the security settings visible when you are signed in. If you suspect unauthorised access to your account, contact support immediately and change your password from the account settings page.
If you want to request a change to how your data is held, or ask us to delete your account data where applicable, submit that request in writing through the email support route. We confirm receipt and respond within the period stated in our published terms.
These are the questions we see most often about how our terms work, what your rights are and what to do if something is not clear.
Our terms apply to any account registered on bat360, but whether using the platform is lawful depends on your local law and eligible region. We do not make that determination for you. If you are outside Bangladesh, check your local regulations before continuing to use the account.
Submit a written data request through the email support route with your registered account details. We will compile the information we hold and respond through the same channel. The timeframe for that response is stated in our published privacy terms.
Every completed transaction via bKash, Nagad or Rocket is recorded in your account wallet section with a reference number. The bat360 side of the record is held according to our data retention policy. The wallet provider holds their own independent record on their side.
Yes. Raise a formal written question through the email or live chat support route. Include your account reference and the specific term you are questioning. We document all policy disputes and respond in writing so both sides have a clear record of the exchange.
Studios such as Bigtime Gaming, Microgaming, CQ9 and PlayStar supply game content under their own content licences. Our policy governs your access to the lobby and your account relationship with us — not the internal mechanics or rules of any individual game title.
Change your password immediately from the account security settings page, then contact support through live chat or email. Provide your account reference and any session details you can see. We will review the access log on our side and follow the steps outlined in our security terms.